Last updated: 28 September 2026
This policy covers physical computer hardware and digital software sold by Fahymas Licensing. The product page identifies the type of item supplied. Nothing in this policy limits rights under applicable consumer law. See our Shipping & Delivery Policy for delivery terms.
Physical products: 30-day returns
We accept return requests for eligible physical products for both defective and non-defective reasons within 30 days after delivery. Contact us within that window with your order number and reason for the return. This section applies to physical hardware, including eligible graphics cards and any processors, laptops, or other electronics we may offer; it does not apply to emailed software. We will provide return authorization, instructions, and the operational return destination. Do not mail an item to the Kentucky LLC mailing address unless we expressly confirm that address for your return.
For a non-defective return, contact support before shipping. We will explain the accepted condition and packaging requirements for the exact item during authorization. Please retain the original packaging, manuals, and accessories. No separate shipment deadline or unopened-box requirement is imposed here.
Damaged, defective, incorrect, or incomplete orders
If a physical item arrives damaged, does not work as described, is the wrong model or variant, or is missing included parts, contact support with the order number and details. Photos of the item, serial/model label, contents, shipping carton, and damage help when available. Keep the packaging while we review the issue. For a verified damaged, defective, incorrect, or incomplete order, Fahymas provides a prepaid return-shipping label. We will review the claim and provide an appropriate remedy under this policy and applicable law.
Return shipping and refunds
For a non-defective return, including change of mind, the customer pays the return-shipping cost. Fahymas charges no restocking fee. After we receive and inspect the returned item, we process an approved refund within 5–7 business days to the original payment method. Depending on how you paid, PayPal, your bank, or your card issuer may need additional time to post the credit. Contact us promptly if you want to cancel before dispatch; if the parcel has already shipped, ask support for return instructions.
Any manufacturer’s warranty is specific to the exact product and is stated only where verified. A manufacturer warranty does not replace this return policy or applicable rights.
Digital software: delivery problems and refunds
Contact us if your digital order was not delivered, the key or supplied account does not work as described, the wrong product was delivered, or activation fails despite following the instructions and contacting support. If we cannot deliver or correct the product, we will provide an appropriate remedy, including a refund where required.
For a product supplied as a license key, a change-of-mind refund may be requested within 30 days of purchase if the key has not been revealed, redeemed, or activated. Once a working key has been revealed and redeemed or activated, a change-of-mind refund is not normally available. This does not limit remedies for a missing, faulty, or misdescribed product or legal rights. If you bought the wrong edition, contact us; we will review whether an unused key can be exchanged or refunded.
Some offers, including Microsoft 365 Personal, provide a pre-provisioned account and not a key for an existing Microsoft account. Key-reveal and key-redemption conditions do not describe an account product. Contact us if the account was not delivered, does not work as described, or remains untouched; we will review the actual access supplied and applicable rights. For a cancellation request before access is released, contact support promptly.
Orders containing both product types
Each affected item is assessed under its own product-type terms. Returning physical hardware does not automatically undo a software license delivered by email, and a software issue does not require returning unrelated hardware. We will explain the remedy and any refund amount for each affected item.
How to request help
Email contact@fahymaslicensing.com or use our support form. Include the order number, checkout email, product, reason for the request, and any relevant photos or error message. Approved refunds are sent in US dollars to the original payment method. Depending on how you paid, PayPal, your bank, or your card issuer may need additional time to show the credit.