Frequently Asked Questions

An independent online retailer selling digital software and physical computer hardware. Graphics cards are our current hardware focus. Software licenses are delivered by email; eligible physical products are shipped when available. Microsoft CSP registration does not represent authorization from GPU manufacturers.

Fahymas LLC, a limited liability company formed in the Commonwealth of Kentucky, United States. Fahymas Licensing is the store’s brand name and is not a separate legal company. Full registration details, including our filing reference and registered agent, are published on our Business Information page.

Fahymas Licensing is an independently operated software store. FAHYMAS LLC is an independent Microsoft Cloud Solution Provider (CSP) Indirect Reseller with Active reseller status in Microsoft Partner Center. Fahymas Licensing is independently owned and operated and is not owned, operated, sponsored, or endorsed by Microsoft Corporation. Microsoft, Windows, Microsoft 365, Office, Project, Visio, and related names and logos are trademarks of the Microsoft group of companies. Microsoft, Windows, Microsoft 365, and Microsoft Office are trademarks of Microsoft Corporation, used here only to identify the products we sell. See our Trademark Disclaimer.

FAHYMAS LLC, the company operating Fahymas Licensing, holds Microsoft Cloud Solution Provider (CSP) Indirect Reseller registration. Microsoft Partner Center records a verification status of Authorized and an Indirect Reseller status of Active. This registration is held at company level. It is separate from the sourcing of any individual product, and the license type supplied for each item is stated on that product’s own page. FAHYMAS LLC is independently owned and operated and is not owned, operated, sponsored, or endorsed by Microsoft.

FAHYMAS LLC holds its reseller authorization through Microsoft Partner Center and also maintains a public Microsoft Marketplace partner profile. You can view the public profile here: Microsoft Marketplace partner profile.

Additional Microsoft Partner Center verification documentation can be provided to payment processors, financial institutions, enterprise customers, and compliance teams on request. Email contact@fahymaslicensing.com.

Because we have not earned any yet. We would rather show nothing than publish testimonials, star ratings, or customer counts we cannot support. When genuine reviews exist, they will be genuine.

Microsoft software licenses: Windows operating system licenses, Microsoft Office, and Microsoft 365. Each product page states the edition, version, license type, device and user counts, supported platforms, and any regional restriction.

It depends on the product, and the product page always says which. A perpetual license covers one specific version indefinitely with no recurring fee. A subscription, such as Microsoft 365, runs for a fixed term and must be renewed. We explain the difference in detail on our Licensing and Authenticity page.

We do not use the word lifetime, because it does not describe anything you can rely on and is often used to imply upgrades and support that are not included. Where a license is perpetual, we call it a perpetual license and say which version it covers.

Stated on each product page. Most Windows licenses cover one device. Office products vary. A license does not cover more devices than stated.

For some products, yes. Perpetual Office releases and Microsoft 365 are redeemed to a Microsoft account and stay attached to it, so you will need that account again to reinstall. Windows licenses are generally entered directly on the device. Each product page states whether an account is required.

That depends on the license terms set by the manufacturer, not by us. Some license types permit transfer to a replacement device and some do not. Check the product page, and ask us before buying if transfer matters to you.

Software licenses are delivered electronically by email. Eligible physical hardware is shipped to eligible US addresses with free shipping. Allow 1–2 business days for handling, followed by an estimated 5–8 business days of FedEx transit with tracking. See our Shipping & Delivery Policy.

Software licenses are sent to the email address entered at checkout. Eligible physical products are shipped to the shipping address entered at checkout. If your order contains both, the software and hardware arrive separately. Please check both addresses before confirming payment.

For software, orders placed during our support hours, Monday to Friday 9:00 AM to 6:00 PM Eastern Time, are normally delivered by email within 2 hours. Software orders placed outside those hours, at weekends, or on public holidays are delivered on the next business day. Digital delivery begins once payment is confirmed by the payment method used for your order. For eligible physical products, allow 1–2 business days for handling, followed by an estimated 5–8 business days of FedEx transit with tracking. Full detail is in our Shipping & Delivery Policy.

Check your spam or junk folder first, because filtering is the most common cause. If the expected delivery time has passed and it is still not there, contact us with your order number and the email address you used, and we will resolve it.

From Microsoft directly. We link to official Microsoft download sources on our Installation and Activation page. We do not supply modified installers or activation tools, and you should not use them.

The process differs by product. Windows is activated in Settings under Activation. Perpetual Office is redeemed at setup.office.com against a Microsoft account. Microsoft 365 is activated by signing in. Full steps are on our Installation and Activation page.

Contact us before doing anything else, with your order number and the exact error code shown on screen. Most failures are an edition mismatch or a typing error and are resolved quickly. If we cannot resolve it with a working replacement, we refund you in full.

Check the system requirements on the product page, and confirm your edition and whether your system is 64-bit or 32-bit. If you are unsure, ask us before ordering. We would rather answer a question than process a refund.

United States Dollars (USD). The price shown at checkout is the price you pay. Any applicable tax is displayed before you confirm, and there are no hidden fees.

If Afterpay appears among the payment options for your order, select it and follow its prompts to sign in or create an account. Review the payment schedule and any applicable terms shown by Afterpay before confirming. Afterpay decides eligibility and approval; if it is not shown, choose another available payment method. See our Payment Policy.

Yes, in the circumstances set out in our Refund and Cancellation Policy. We refund in full where an order was not delivered, the license is invalid, activation cannot be resolved, the wrong item was sent, or you changed your mind within 30 days and the key has not been revealed or redeemed. Once a key has been revealed and redeemed it cannot normally be refunded, because it is consumed at that point. Your statutory rights are unaffected.

Email contact@fahymaslicensing.com, call +1 (502) 497-4280, or use the form on our Contact and Support page. We are open Monday to Friday, 9:00 AM to 6:00 PM Eastern Time.